B H BODYCRAFT Last updated: 18th May 2026
Who we are
B H BODYCRAFT is a vehicle body repair and painting business based in Ash, Canterbury, Kent. This Privacy Policy explains what information we collect about you when you use our website (bhbodycraft.co.uk) or contact us for our services, and how we handle that information.
For the purposes of UK data protection law, the data controller is:
B H BODYCRAFT Guilton Forge, Guilton, Ash, Canterbury, Kent. CT3 2HR Tel: 07743293981 Email: bhbodycraft@hotmail.co.uk
What information we collect
We only collect information that we need to provide our services or respond to your enquiries. This includes:
When you contact us — your name, phone number, email address, vehicle details, and any information you choose to share about the work you’re enquiring about.
When you visit our website — basic technical information such as your IP address, browser type, the pages you visit, and how you arrived at our site. This is collected automatically through cookies and analytics tools.
When you become a customer — additional details we need to carry out the work, such as your vehicle registration, address, and any relevant insurance information if your repair is being handled through an insurance claim.
How we use your information
We use your information to:
- Respond to your enquiries and provide quotes
- Carry out the repair, paint, or restoration work you’ve asked us to do
- Contact you about your vehicle while it’s with us
- Keep records of work carried out, as required for tax, accounting, and warranty purposes
- Improve our website and understand how visitors use it
We will never sell your personal information to third parties, and we don’t use it for marketing without your permission.
Legal basis for processing
Under UK data protection law, we rely on the following legal bases:
- Contract — to carry out the work you’ve asked us to do
- Legitimate interests — to run our business, respond to enquiries, and keep our website working properly
- Legal obligation — to keep records required by HMRC and other authorities
- Consent — for anything that requires your explicit agreement, such as marketing
Who we share your information with
We keep your information confidential and only share it where necessary:
- With suppliers of parts or paint where needed to complete your work
- With your insurance company, if your repair is being handled through a claim
- With our accountant and HMRC, as required by law
- With our website host and IT providers, who help us run our website securely
Anyone we share information with is required to keep it confidential and use it only for the purpose we share it for.
How long we keep your information
We keep customer records for as long as needed to provide our services and meet our legal obligations. Financial records are kept for at least six years, as required by HMRC. Enquiries that don’t lead to work are usually deleted within twelve months.
Cookies
Our website uses cookies — small text files stored on your device — to make the site work properly and to help us understand how visitors use it. You can control or block cookies through your browser settings, though some parts of the site may not work as well without them.
Your rights
Under UK data protection law, you have the right to:
- Ask what information we hold about you
- Ask us to correct anything that’s wrong
- Ask us to delete your information, where we’re not required to keep it
- Object to how we use your information
- Ask for a copy of your information in a portable format
- Withdraw consent, where we rely on it
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us using the details at the top of this policy.
Keeping your information secure
We take reasonable steps to keep your information secure, including limiting who can access it and using secure systems for storing customer records. No system is completely secure, but we work to protect your data from unauthorised access or loss.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will tell you when it last changed. If we make significant changes, we’ll let you know.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details at the top of this policy.